Returns

If You Change Your Mind
You may cancel your contract with us for the goods by contacting us by email at shop@ngkids.co.uk within 14 days from the date you receive the goods, clearly stating the following: your name, address, your phone number, email address and full details of the order you wish to cancel. 

Please note that personalised goods cannot be returned unless they are damaged or defective on arrival. 

If you do cancel your contract, you must take reasonable care of the goods whilst they are in your possession, including by storing them in accordance with our instructions, and in particular, storing the goods indoors. You must return the goods to us within 30 days of the notice to cancel, and you must return the goods at your own cost and risk. We strongly recommend that you send the goods back to us via a reliable courier. We will not refund you if we do not receive the returned goods. Please also make sure you package the goods appropriately to avoid damage. 

Refunds
We will refund any sums paid for the goods returned and, if you return the whole (not part) of the order, we will refund the delivery costs you paid up to the price of standard delivery. We will refund you using the same means of payment that you used to purchase the goods. 

If you do not return all of the goods that you have cancelled in accordance with our request, or you do not pay the costs of returning them to us, or the goods
are damaged during the course of returning the Goods, we shall be entitled to deduct from the amount to be refunded to you the direct costs of recovering the goods or to reflect the loss or damage to the goods. 

Please remember it can take some time for your bank or credit card company to process and post the refund too. Unfortunately, we cannot cover postage
costs for returned items. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Defective Goods
The provisions of this Returns Policy do not affect your consumer statutory rights. If the goods we deliver are not what you ordered or are damaged or defective, please let us know, and we will either (a) replace or repair any goods that are damaged or defective; or (b) refund to you the amount paid by you for the goods in question. You must return the goods to us or make the goods available for collection in accordance with our reasonable request as soon as possible after informing us that the goods are damaged or have been incorrectly supplied. You should also send us appropriate evidence, including photographs, of any damaged or defective goods. 

How to Return an Item
When you return goods to us, please include your order details with your returned goods to the below address to help us identify and process the correct order.

National Geographic Kids
Unit 10 Tomas Seth
Argent Road
Queenborough
Kent
ME11 5TS